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Terms & Conditions

The core values of Dolphin Marine Conservation (the Pet Porpoise Pool) are integrity, professionalism and respect for our clients, stakeholders, professional colleagues, the legal system, and the public at large.

We insist on complete confidentiality, and attention to detail. We will conduct our business in accordance with all applicable laws and regulations. Our policies maintain that all parts of our organisation maintain the trust and confidence of our customers and staff.

Terms and Conditions for use of this Website

Please feel free to browse the Dolphin Marine Conservation - Pet Porpoise Pool Pty Ltd Website. You may print or download material displayed on the Website for non-commercial and personal use, as long as you also retain any copyright and other proprietary notices contained on these materials.

The author of this site does not claim copyright to material in this site otherwise noted as obtained from other sources, however all aspects of these web pages including graphics, photographs and contents are protected by copyright. See Copyright Policy for more information.

We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. If you become aware of a problem or find a broken link please contact us. The more feedback we get from our visitors, the better we can make the site.

We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions. Due to the nature of the Internet we cannot and do not guarantee that any or all of the content will always be accessible, in whole or in part.

In no event shall we be liable for any loss of profit, revenues, goodwill, opportunity, business, or other indirect or consequential loss of any kind arising out of use of the Website, save where such liability cannot be excluded by law.

We do not give any warranty, implied or otherwise, that the Website is free from viruses or anything else which may have a harmful effect on any technology.

Access to and use of this Website is provided subject to these terms and conditions, which apply to all users of this Website. If you do not accept these terms then you should immediately stop using this Website. Your use of the Website confirms your acceptance of these terms.

Copyright

All aspects of pages contained within the Dolphin Marine Conservation - Pet Porpoise Pool Pty Ltd Website including graphics, photographs and contents are protected by copyright ©Pet Porpoise Pool 2012. All Rights Reserved unless specifically noted otherwise.

Any content with exception to this rule will contain a link on that page to copyright information for that asset, also see Trademark Disclaimer.

You may only copy, download and reproduce material from this site for your own personal use. You must not use it for reproduction on any other Website, or in any way for commercial purposes or for gain unless you first obtain written consent from management of the Pet Porpoise Pool.

Our copyright policy is in accordance with Copyright Act 1968 (Commonwealth) Copyright©Pet Porpoise Pool 2012. All rights reserved.

We do welcome links to the dolphinmarinemagic.com.au website, either to the home page or an interior page but please e-mail us if you would like to do so as we may wish to provide a reciprocal link.

Trademark Disclaimer

All brand names, trademarks or registered trademarks are used in this material for reference only and are the property of their respective owners. For more information please see our privacy policy.

Refund Policy

The Pet Porpoise Pool requests payment in full for all animal encounter bookings.

  • Full refund - if cancellation is made prior to 7 days ahead of booked time on all animal encounter's.
  • No refunds - if cancellation under 7 days of booked time - a voucher for the value of the animal encounter booking price will be issued and open for a 12 month period.
  • No refunds - online general admission tickets are valid for 12 months from time of purchase therefore are non refundable.

Guide Dogs policy

Policy Requirements

Guide Dogs, Hearing Assistance Dogs and all other assistance animals cannot be granted access to Dolphin Marine Conservation - Pet Porpoise Pool Pty Ltd (other than in the designated area) on the basis of animal welfare and public safety.

Those animals kept in the designated area must be registered as an assistance animal and their owners must produce a valid document for that animal.

Designated Area - Admissions area (animals supervised by admissions staff/Water provided).

Animal Welfare

The health and welfare of our animal collection at Dolphin Marine Conservation - Pet Porpoise Pool is considered a very high priority. In order to maintain this, stringent programs and processes have been put in place. Quarantine is vital in disease prevention for any collection of animals and as such strict measures must be in place to control animal movements in and out of the premises.

All animals entering Dolphin Marine Conservation - Pet Porpoise Pool Pty Ltd (other than the designated area) must be quarantined for a minimum of 30 days before access to grounds and other animals is permitted.

All quarantined animals have undergone a period of disease testing relevant to that species, and if granted access to the park have been found to be disease free and of no risk to our collection.

In general, no non-quarantined animals may enter the park, with the exception of the designated area.

All guests who leave their assistance animal in the designated area can be accompanied by another person FOC.

Public Safety

Many of the species held at Dolphin Marine Conservation - Pet Porpoise Pool Pty Ltd are listed on the designated dangerous species list and therefore precautions must be taken to ensure animal and human safety.

Many of our animals are exercised throughout the park grounds daily (accompanied by a trainer) and therefore may be out of their enclosures at any time throughout opening hours. Exercise schedules are varied daily in order to provide variety for our animals and therefore times are subject to change without notice.

With this is mind, it is unsafe for our collection of animals, visitor's animals, staff and the general public to have non-collection animals present at any time.

Note: This policy also applies to all pet animals. Water will be provided in the designated area.

Share your experience & win

Write a short story, upload a photo and you could WIN free entry to the park for you and your family.

Tami

I seen Bucky on sash on TV just now. What an amazing spirit. I feel blessed to be kissed by a trooper. Xoxo thank you Greg for sharing an amazing dolphin. I work with Fuji and I am glad we have a photo booth for people to keep the memories. Sometimes it is all you have. I love my kiss picture with Bucky. Thank you for your photo. Paige Sinclair CEO..

Katherine Thompson

This was my last visit to The pet Porpoise pool 35 years ago I was 7. we used to go every year when I was little and my grandmother getting kissed by a seal was the highlight of the day. I loved feeding the fairy penguins and my dream is to one day swim with the dolphins. I would love to win passes to marine magic to experience it again with my family. What great memories Katherine, we hope to w..

Bianca

My mum and I just spend the whole weekend at Pet Porpoise Pool, we travel from Tweed to Coffs just to see Buck and Zip, we love them and can't get enough. Already driven down 3 times this year, and every time it's amazing. And we loved seeing all 5 dolphins in the pool, Bella's a sneaky little thing! We got drenched by her plenty of times hahaha. Great to hear you enjoyed yourselves - Paige S..

Melissa

We visited last year and absolutely loved it! We had been to the Gold Coast and stopped over on the way home to Sydney. My 3 teenagers all agreed it was the best place we visited! We didn’t have time to swim with the dolphins but we are planning on returning this October and will allow more time. Thank you for a great experience Thank you Melissa, we hope to see you in October :)..

Rosalind Cocker

Hi my entry is not about having been there it is about wanting to see photos of my two beautiful grandchildren having fun there. We live in the U.K. our two gorgeous grandchildren EVELYN 7 and OLIVER 5 left our shores to a new life in Australia 5 years ago. It’s tough sending gifts as postal charges are so high. I saw this Park whilst looking for possible gifts I could book online for them. I ..

Kristy Atkins

This spectacular place is my absolute happy place and has been since the age of approx 10yrs of age . I moved to Coffs Harbour when I was 7. I met a dolphin for the first time and swam with them for the first time at the age of 10 and since then my passion has grown so much more . I am now 28 yrs old and living in Qld , my last memorable time was volunteering here at the park for 3+ months eve..

Jeremy Edwards

Hi, I would like to thank all the staff, that made my families day at the park on mothers day. It started with we were running late, after having to wait for a table at the cafe. I took my 2 year old to get a dolphin kiss, my wife had to go finish feeding our 2 month old. The staff at the kisses waited longer for my wife, this was much appreciated. after spending a couple of hours here we had ..

Tammy Hawkins

By far the best family friendly park for children and adults to learn and interact with marine life. The staff are friendly and helpful, willing to answer any questions. There is something for everyone at any age. Love this park. Hi Tammy, thank you for your feedback, we hope to see you again...

Amy Gray

I visited with my then new boyfriend in 2012, we have since had twins, now aged 4, who we are bringing for a visit this year on October. I can’t wait to watch them get a dolphin and and seal kiss, and interact with the animals at the park, which was the highlights for me. We loved our past visit so mush as a couple, and can’t wait to visit again as a family to reminisce and share the experienc..

Karen

It was the most amazing experience. Your staff looked after our assistance dog at the front counter and she happily slept the whole time we were in the park. We found the shows to be so educational and informative of marine conservation and the size of the park was perfect for our children (both have autism) to be able to cope. We had booked in for a meet the seal and a shallow swim with the d..

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